Privacy & Cookie Policy

PRIVACY AND COOKIE POLCY -LAST UPDATED

September 2024

INTRODUCTION

Choosing to shop with us means you've placed trust in us to handle your personal data responsibly. In sharing your personal data we hope you in return benefit from a tailored and convenient shopping experience. With trust comes responsibility and we take this responsibility very seriously.

This privacy policy helps you to understand how we use your personal data and who we share it with. It applies if you shop on our websites, use our apps, shop in our stores or if you otherwise share your personal data with us; for example if you contact us with a query or where you tell us that you would like to receive marketing communications from us.

We change the terms of this privacy policy from time to time and you should check it regularly. The last updated date is shown at the beginning of the document. If we make any material changes we will take steps to bring it to your attention.

YOUR RIGHTS

You have a number of “Data Subject Rights”, we have explained below what they are and how you can exercise them. You can read more about these rights on the UK Information Commissioner's Office website at ico.org.uk/for-the-public,or on your local Data Protection Authority website

Right of access – You have the right to request a copy of the personal data that we hold about you.
Right to rectification – If you think any of your personal data that we hold is inaccurate, you have the right to request it is updated. We may ask you for evidence to show it is inaccurate.
Right to erasure (also known as the right to be forgotten) - You have the right to request that we delete your personal data that we hold. This right is not absolute and only applies in certain circumstances.
Right to restriction of processing - You have the right to request we restrict or suppress the personal data we hold about you.
Right to data portability – You have the right to ask us to electronically transfer your personal data to another organisation in certain circumstances.
Rights with regards to automated decision making, including profiling– You have the right not to be subject to a decision that is based solely on automated processing if the decision affects your legal rights or other equally important matters and to object to profiling in certain situations, including for direct marketing
Right to withdraw Consent – Where we are relying on your consent for processing you can withdraw or change your consent at any time.

The above rights may be limited in some circumstances, for example, if fulfilling your request would reveal personal data about another person, if you ask us to delete data which we are required to have by law, or if we have compelling legitimate interests to keep it. We will let you know if that is the case and will then only use your data for these purposes. You may also be unable to continue using our services if you want us to stop processing your personal data.

If you have any general questions or want to exercise any of your rights, please see the “how you can get in touch ”section of this privacy policy. In order to maintain the security of our customers' personal details, we may need to request proof of identity before we disclose personal data to you in response to any request.

We encourage you to get in touch if you have any concerns with how we collect or use your personal information. You have the right to lodge a complaint directly with a Data Protection Authority. The Data Protection Authority in the UK, where we are based, is the Information Commissioner's Office (ICO), you can contact the ICO here: ico.org.uk/make-a-complaint. Our main supervisory authority in the EU is the Data Protection Commission (DPC) based in the Republic of Ireland, you can contact the DPC here: forms.dataprotection.ie/contact.

THE LAWFUL BASES WE USE TO PROCESS DATA

We will only ever process your information if we have a lawful basis to do so. The lawful bases we rely on are:

Contract – This is where we process your data to fulfil a contractual arrangement we have made with you or because you have asked us to carry out a service before entering into a contract.
Consent – This is where we have asked you to provide permission to process your data for a particular purpose.
Legitimate Interests - This is where we rely on our interests as a basis for processing. Generally this is to provide you with the best products and services in the most secure and appropriate way, but not where our interests are overridden by your interests.
Legal Obligation – This is where we have a statutory or other legal obligation to process the data, such as to comply with regulatory requirements and/or requests.
Vital Interests – This is where the processing of personal data is necessary to protect someone’s life.

KEEPING YOUR PERSONAL DATA SECURE

We always ensure that personal data is secure by continuously developing our security systems and training for our employees. We have implemented appropriate technical and organisational security measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, unauthorised access, and other unlawful or unauthorised forms of processing, in accordance with applicable law.

COOKIE POLICY

What are cookies?

Cookies are small text files that are stored on your computer, mobile device or other web enabled device when you visit one of our websites or apps. Cookies allow us to “remember” your actions or preferences over a period of time, or they may contain data related to the function or delivery of our websites. We also use the term “cookie” to describe similar technologies such as pixels or tags.

What do we use cookies for?

Some cookies are required by our site to enable you to transact whilst other cookies enable us to give you an enhanced, personalised web experience. We use cookies for the following purposes:

To allow you to securely sign in to your account, so that you can use "My Account" features such as order information, making payments and viewing statements.
To store the content of your online shopping bag whilst you browse the site and to complete an order.
To record the areas of the website that you have visited, products you have viewed and time spent browsing, as well as the products you purchased. We use this data to help make the websites more user friendly, develop our website design and to continuously improve the quality of the service we provide.
To distribute visitors to our websites evenly across platforms to ensure the content is served at the fastest possible speed.
Provide relevant products and services to you when you come to the websites and ensure that relevant marketing material is provided to you.
Detect and prevent fraud and other crimes.
We also offer you the facility to share your experience on our website through social sites. More information about how these sites use cookies can be found on their websites.

What cookies do we use?

NURO uses the following cookies on our website and apps:

Strictly necessary Cookies.These cookies are necessary for the website to function and cannot be switched off. They are used, for example, to make sure your transaction is secure, to enable you to log in to the secure areas of your account, such as your order history and to add items to your basket. Blocking these cookies through your browser will mean that some parts of our website won’t work.
Performance Cookies or analytical Cookies.These cookies allow us to monitor visitors to our websites and ensure it is performing correctly. We use this data to measure overall performance, improve your website experience and improve the design of our website
Functionality Cookies.These cookies enable enhanced functionality on our website, such as allowing you to add to favourites or remember your language preferences.
Onsite Targeting: Marketing and Personalisation Cookies.These cookies are placed by us and are used to help us to build an understanding of your interests (for example by understanding what products you have browsed on our website) and show you products, services and advertisements relevant to you whilst you are on the website. These cookies make it possible for us to personalise your experience on the websites and (if you are subscribed) in our email marketing.
Off Site Targeting: Marketing and Personalisation Cookies.These cookies are placed by our advertising and marketing partners (including social networks). These help us to build an understanding of your interests (for example by understanding what products you have browsed on our website) and show you products, services and advertisements relevant to you. These cookies make it possible for us to ensure that you don’t see irrelevant, duplicate or multiple ads from us in a short period of time. We do want to prevent ads continuously re-appearing and annoying you.
Can i turn off or block cookies

We use cookies to ensure that we provide the best possible standard of service to our online customers. You can change your cookie preferences at any time by clicking on “Manually Manage Cookies” at the bottom of the page. You can then adjust the available sliders to on or off, then click “Confirm my choices”. If you choose not to consent to the use of cookies your experience of our website may be impaired and many integral aspects of the website, including (but not limited to) adding items to your shopping bag and accessing your account, will not work.

Alternatively, most web browsers allow some control of most cookies through the browser settings. To find out more about how to manage cookies, including how to delete cookies, visit https://allaboutcookies.org/