Delivery key information

Home delivery

Your order will normally be delivered within 14-18 working days. All orders are delivered to your doorstep at no extra charge.

Additional delivery information

We’re sorry, shipping to an alternative address other than the account address is not possible. This includes a PO Box or an address in another country.

Please be aware that if you place multiple orders close to each other, they may be packed together to ensure you receive the goods as quickly as possible.

Will I be charged customs fees?

Depending on the value of your order and your specific country, you may be charged customs or import fees once your parcel arrives into your country. As stated in our ‘Terms and Conditions’, these fees must be paid by the customer and won’t be covered by NURO.

As these charges are set by your country and vary between orders, we’re unable to predict what the charges may be. For further information, please contact your local customs office before placing your order.

You will be responsible for assuring that any products you order comply with state and federal government import regulations.

Sale delivery information

During sale periods, please allow 15-22 days for your delivery*. Your delivery date will be confirmed at the time of order.

*Subject to stock, courier availability and courier area/store location. Exceptions apply, see full terms and conditions.